Client Area Overview
Navigate invoices, services, support tickets, and account settings.
The Client Area is not a back office. It is your mission control. Everything you own, owe, and need help with lives in one place. Here is how to use it like a pro.
Dashboard — your home base
When you log in at the client portal, the Dashboard gives you a snapshot of:
- Active services and their status
- Open invoices or payment reminders
- Recent support tickets
- Quick links to order new services
One glance. Full picture. No digging.
Services — your live infrastructure
Under Services (or My Services), you will see every VPS, RDP, or dedicated server on your account.
For each service you can typically:
- View IP address, hostname, and plan details
- See status (Active, Pending, Suspended)
- Access control options (reboot, reinstall, upgrade — depending on product)
- Open the service to manage renewals and configuration
This is where your servers live in the portal. Bookmark it.
Invoices & billing — stay current, stay online
Under Billing or Invoices:
- View paid and unpaid invoices
- Download PDF receipts for accounting
- Pay outstanding invoices before due dates
- Update your payment method and billing profile
Hosting is recurring. Keeping billing current keeps your services online without interruption. Set reminders or enable auto-pay if available — peace of mind is worth it.
Support tickets — when you need humans
Under Support or Tickets:
- Open a new ticket for billing, technical, or general questions
- Choose department and priority
- Attach screenshots or logs when helpful
- Track replies in one thread — no lost emails in spam folders
Tip: Include your service ID or IP address in the ticket. Faster context means faster resolution.
Our team is available 24/7. You are never shouting into the void. Open a support ticket anytime.
Account settings — security and profile
Under Account or Profile:
- Update email and contact details
- Change password
- Enable two-factor authentication (2FA) if offered — strongly recommended
- Manage API keys or notification preferences where applicable
Your account is the keys to your cloud. Protect it like production infrastructure — because it is.
Knowledge Base & announcements
Useful resources inside and outside the portal:
- Knowledge Base — guides like this one for instant answers
- Status page — planned maintenance and incidents
- Announcements — new locations, features, or policy updates
Use the KB first for quick answers; open a ticket when you need personalized help.
Master the Client Area once, and you will never feel lost in your hosting again.