Refund & Cancellation Policy

Last updated: 20 July 2026

This policy explains when refunds and cancellations are available for CloudZenixes cloud VPS hosting services. Because our services are digital and provisioned on demand, please read this policy carefully before placing an order.

1. Refunds After Provisioning

Once a VPS has been provisioned or activated, the service is considered delivered and no refunds will be issued for that billing period. This is because server resources are reserved and allocated to you immediately upon activation.

2. Cancellation Before Provisioning

If you cancel an order before the VPS has been provisioned or activated, you are eligible for a full refund of the amount paid for that order.

3. No Pro-Rated Refunds

We do not provide pro-rated or partial refunds for unused time within a billing period. If you cancel an active service, it will remain available until the end of the current paid period and will not renew thereafter.

4. How to Request a Cancellation or Refund

To request a cancellation or an eligible refund, email support@cloudzenixes.com from the email address associated with your account, including your invoice number and the service in question.

5. Refund Processing Time

Approved refunds are processed back to your original payment method through PayU, typically within 5–7 business days. The time for the funds to appear may vary depending on your bank or card issuer.

6. Chargebacks

If you have a billing concern, please contact us first so we can resolve it. Initiating a chargeback or payment dispute without contacting us may result in suspension or termination of your services. We reserve the right to contest chargebacks we believe to be invalid.

7. Contact

Questions about this policy? Email support@cloudzenixes.com.

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Operated by C. Parthasarathi, 1-7, Ruby Orchids, Chengalpattu, Tamil Nadu 603210, India.